Hock Cheong Automec

Privacy Policy

Personal data protection and Privacy policy

Hock Cheong Automec Pte Ltd (“HCA”) are committed to respect and protect the personal data of our customers, prospective customers, suppliers, business associates, employees and job applicants in compliance with the requirements of the Personal Data Protection Act 2012 (Act 26 of 2012) (“PDPA”).

This policy applies to HCA and all our associated/affiliated businesses in Singapore.

Any reference to “we”, “us” or “our” in this policy would include HCA and all associated/affiliated businesses in Singapore.

Any reference to “you” or “your” would refer to HCA’s customers, prospective customers, suppliers, business associates, employees and job applicants.

Collection of Personal Data

We may collect your personal data in the course of our day-to-day operation. The personal data collected is generally dependent on the particular transaction and the dealing, may include your:

  • Name, title, and address
  • Personal identification and/or passport number
  • Telephone number
  • Email address
  • Records of communications with HCA
  • Credit card or debit card information
  • CCTV footage that identifies individuals

We only collect, use and disclose personal data with your consent or deemed consent or as otherwise permitted under the PDPA or other applicable laws and regulations.

Purpose of Collection

We may collect your personal data for purposes relating to the products and services we offer to you or require from you, or in assessing your suitability for employment with us. These purposes include, but are not limited to:

  • Responding to your enquiries regarding vehicle servicing/repairs, vehicle parts and accessories, and any other services or products that we offer
  • Receiving feedback and dealing with complaints
  • Administering your credit account with us; providing customer support, such as service maintenance reminders
  • Offering you updated marketing and promotional packages
  • Meeting regulatory and legal obligations
  • Application for employment

We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices, and facsimile.

Disclosure of Personal Data

We do not disclose your personal data to external organisations unless:

  1. We have your expressed or implied consent;
  2. We are required to disclose your personal data as required in the normal course and scope of our business in the provision of our services to you;
  3. We are required to do so because of contractual, legal and regulatory requirements.

Examples of external organisations we may need to disclose information to include:

  • Land Transport Authority (LTA)
  • Insurers
  • Surveyors
  • Legal counsels
  • Government bodies such as Inland Revenue Authority of Singapore (IRAS) and the Central Provident Fund (CPF) Board

Accuracy and Correction of Personal Data

We will do our best to ensure information is accurate and up-to-date by updating its records whenever changes to information come to our attention.

If you find that the personal data we hold about you is incorrect, please contact us immediately and we will correct it.

Withdrawal of Consent

You may withdraw your consent for the use or disclosure of personal data by giving us reasonable notice. Please send a written request (a) by email to the our Data Protection Officer at hockcheong@hcgroup.com.sg or (b) to the address below.

We may take up to 4 weeks from the date of receipt of your request to effect the change. We will thereafter cease to use or disclose the personal data unless otherwise permitted or required by the PDPA or other applicable laws and regulations.

Using our Website

When you visit our website, our host records your server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies (data sent to your web browser, which generally allows our site to interact more efficiently with your computer). If you disable the use of cookies, your use of our site may be affected. Information collected about your visit to our site may be used for statistical and website development reasons and is not in a form which would enable us to identify you.

Security of Your Personal Data

We will take reasonable steps to ensure that personal data is securely stored.

We protect personal data from misuse or loss by restricting access to the information in electronic format and by appropriate physical and communications security.

Some of the ways we protect personal data include:

  • External and internal premises security;
  • Restricting access to personal data only to staff who need it to perform their day to day functions;
  • Maintaining technology products to prevent unauthorized computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software;
  • Maintaining physical security over paper records.

Any data destroyed is disposed of in a manner that protects the privacy of personal data in an appropriate manner.

Access to Personal Data

If you wish to be provided with information regarding your personal data that is in our possession, please send a written request by email to our Data Protection Officer at hockcheong@hcgroup.com.sg.

We will handle such requests as soon as reasonably possible in accordance with the PDPA.

DNC Registry

We comply with all provisions regarding the DNC Registry under the PDPA.

Retention of Personal Data

We will retain your personal data for a reasonable period for the purposes as cited or if required by law.

Right to Amend or Modify Policy

We reserve the right to modify this policy at any time. A current version of this policy will be published on our website or may be obtained free of charge upon request.

Further Information

If you have any queries or concerns about our personal data protection policy, please contact our Data Protection Officer at

Address: 48 Toh Guan Road East, Enterprise Hub, #03-110, S680586

Email: hockcheong@hcgroup.com.sg